Customer Service Representative
Company: NP Mechanical Rice Services Inc
Location: Corona
Posted on: October 19, 2024
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Job Description:
Position Title: Customer Service RepresentativeLocation: Corona,
CASalary Interval: Hourly Non-ExemptPay Range: $20.00 - $21.00Date
Posted: 10/16/2024Application InstructionsBefore you applyA few
things to know before you apply for an hourly position:You must be
able to provide proof of legal authorization to work in the United
States.A valid email address is required to submit an application
through our online system, which will enable you to receive
important updates related to your application.Position
Description#NowHiringRICE Services Inc., (A 100% employee-owned
ESOP - Retirement Program) is looking to hire an organized,
friendly Customer Service Representative to join our team.Fulltime
position, Monday through FridayWORK EXPERIENCEStrong Excel
skillsConstruction industry experience a plusKnowledge in HVAC is a
PlusKnowledge in Plumbing Industry is a
plusResponsibilities:Processing service request as they come in by
phone, email, or textDispatching service calls to the
techniciansCalling the H-O or builder with the eta of Every service
allSupervise all work orders on the service desk, ensuring there
are correct notes and parts ordered.Communication with Purchasing
Dept re: parts.Communication with our repair companies regarding
completion of the repairs & issue that may ariseSending invoices to
the builder client to make sure they are updates on the progress
and any changes for each service requestStaying in contact with our
builders for all chargeable workStaying in contact with our builder
clients to make sure they are updated on the progress and any
changes for each service requestSend photos & work orders for each
service call to Abby to process the builder's notification and
damage logProcess returns - gather details and documents needed for
Part return.Position RequirementsRequirements:Must be able to live
and model our core values: Respect, Integrity, Safety and
Quality.Strong worth ethic and have loyalty and integrityComputer
literate with proficiency with Microsoft Office and related
spreadsheets and database software.Team Player and able to work
well under pressureMust be able to deal effectively with builder
representatives, field staff, and other departments.Possess
excellent customer service skillsMaintain regular attendance and
punctualityRequirement - bend and lift minimum of 15 pounds.Equal
Opportunity EmployerIt is the policy of Rice Services Inc., NP
Mechanical Inc and B2C Mechanical Inc., to provide equal employment
opportunities without regard to race, color, religion, sex,
national origin, age, disability, marital status, veteran status,
sexual orientation, genetic information, or any other protected
characteristic under applicable law. This policy relates to all
phases of employment, including, but not limited to, recruiting,
employment, placement, promotion, transfer, demotion, reduction of
workforce and termination, rates of pay or other forms of
compensation, selection for training, the use of all facilities,
and participation in all company-sponsored employee activities.
Provisions in applicable laws providing for bona fide occupational
qualifications, business necessity or age limitations will be
adhered to by the company where appropriate.
PI650184b5e4e2-25660-29572735
Keywords: NP Mechanical Rice Services Inc, San Marcos , Customer Service Representative, Hospitality & Tourism , Corona, California
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