PATIENT SERVICE REPRESENTATIVE - PHYSICAL THERAPY - TORREY PINES
Company: The E.W. Scripps Company
Location: San Diego
Posted on: October 19, 2024
Job Description:
This is a Part-Time position (40 hours per pay period) currently
with a Monday, Tuesday, Thursday schedule from 9:30AM - 6PM (option
to pick up more hours if desired) located at our Scripps Green
Hospital in Torrey Pines. You will enjoy comprehensive benefits
that cover health & wellness, career development, and retirement
options among other benefits.
Why join Scripps Health?
AWARD-WINNING WORKPLACE:
- Made Becker's 150 Top Places to Work for 2024
- Recognized by Newsweek as one of America's Greatest Workplaces
for Diversity in 2024
- #5 in Fortune Best Workplaces in Healthcare 2023
- #78 in PEOPLE Companies that Care 2023
- #95 in Fortune 100 Best Companies to Work for 2023
- Nearly a quarter of our employees have been with Scripps Health
for over 10 years Join a caring team supporting Scripps Green
Hospital as a Patient Service Representative in the Physical
Therapy department. You'll be on the front line for creating a
positive Scripps Health experience for our patients while being
responsible for duties such as the following:
- Interacting with patients and providers to gather information
for accurate registration. Assigning of Medical Record Number,
appointment scheduling, point of service payment collection,
document collection and check-out functions.
- Responding to customer billing and payment inquires.
- Effectively managing the check in or check out process, which
includes identification verification; confirming demographic and
insurance information; ensuring appropriate forms are provided,
signed, and witnessed at the time of the patient visit and
accurately preparing end of day reporting or payment
reconciliation.
- Scheduling and confirming appointments in person or over the
phone and entering appropriate insurance.
- Initiating and validating referrals/authorizations.
- Having a proactive approach to customer service by listening to
the patient, taking ownership of solutions and being able to
identify the need to involve leadership to resolve concerns.
Qualifications
Required Qualifications:
- Must be able to demonstrate proficiency of computer
applications, excellent mathematical skills and ability to handle
monies.
- Excellent communication and customer service skills.
- Strong organizational and analytical skills; innovative with
ability to identify and solve problems. Preferred Qualifications:
- 1 year of experience in a customer service or
healthcare/medical office environment preferred.
- Able to adapt, prioritize and meet deadlines.
- Knowledge of medical terminology, commercial and government
health insurance and billing guidelines, ACA requirements,
understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes
and Modifiers.
Keywords: The E.W. Scripps Company, San Marcos , PATIENT SERVICE REPRESENTATIVE - PHYSICAL THERAPY - TORREY PINES, Healthcare , San Diego, California
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