General Manager - Aviation Lounge with Hospitality background

Company: Resiliency LLC
Location: Los Angeles
Posted on: November 15, 2024

Job Description:

The successful candidate will:

• Oversee daily food operations, ensuring the delivery of a high-quality product in line with Virgin Atlantic's premium standards, including a full -- la carte dining experience.
  
• Achieve both company and client financial targets and goals, contributing to the ongoing success of client Live! and Virgin Atlantic.
  
• Develop and maintain strong client and customer relationships to ensure brand alignment with Virgin Atlantic's service philosophy.
  
• Motivate, coach, mentor, and develop frontline (hourly) staff, embodying the spirit of Virgin Atlantic's customer-focused culture.
  
• Ensure client standards are met, including compliance with company food and physical safety programs.
  
  Is this opportunity right for you? We are looking for candidates who:
  
  
• Have a proven track record demonstrating strong leadership skills, with the ability to work collaboratively at all levels of the organization, maintaining Virgin Atlantic's premium customer service ethos.
  
• Are able to manage multiple priorities, exhibit professional communication skills, and share a passion for delivering top-tier customer service.
  
• Exhibit flexibility to take on additional responsibilities as needed to support Virgin Atlantic's brand and the evolving demands of elite travel.
  
• Have experience with automated food inventory, ordering, production, and management systems, as well as menu graphics programs.
  
• Must be able to pass a TSA background check and obtain an LAX Airport Badge.
  
  UNIT DESCRIPTION
  Client is seeking an inclusive leader to join our new Airport Lounge-someone who excels in engaging with team members, guests, and our client. Must have a work history demonstrating strong engagement leadership skills, as well as previous General Management experience, and have a passion for a high-level guest experience. The ideal candidate will have a Hospitality background.
  As a GM you will be responsible for all aspects of the following (included but not limited to) Operational Budgets and high-quality client and stakeholder communications:
  
  
• Responsible for day-to-day operations.
  
• Holding yourself and others accountable for quality assurance inspections, all regulatory & safety compliance, staff training, payroll, scheduling & guest satisfaction.
  
• Establishing and maintaining a positive Client relationship and highly impactful employee engagement standard will facilitate excellent outcomes.
  
• Control and ensure company and client financial targets and goals are achieved.
  
• Ensure the highest possible standards of food handling and preparation are achieved.
  
• Ensure compliance with California's Hour & Wage, rules & regulations.
  
• Are able to develop trust and build strong client relationships while maintaining the expectations of the client.
  
• Must be able to pass a TSA background check and obtain LAX Airport Badge.
  
  Position Summary
  Responsible for general management of an account/unit providing one or more core services (Core Services of: Lounge Operations and may include any of: Complementary Food and Bar, Food for Sale, Appearance Care, Credential Desk, Purchasing and Concierge Services. Senior-most person assigned to a one client account.
  Basic Qualifications & Requirements
  
  
• Basic Education Requirement - Bachelor's Degree or equivalent experience
  
• Basic Management Experience - 5 years
  
• Basic Functional Experience - 5 years
  
  MUST HAVE
  
  
• Bachelor's Degree or equivalent experience.
  
• 5 years of Management experience.
  
• 5 years of functional experience.
  
• Extensive experience in food, beverage, and culinary services.
  
• Experience managing food and beverage outlets at a high-end hotel, private club, or other upscale hospitality venue.
  
• Experience with automated food inventory, ordering, production, and management systems, as well as menu graphics programs.
  
• Must be able to pass a TSA background check and obtain an LAX Airport Badge.
  
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Keywords: Resiliency LLC, San Marcos , General Manager - Aviation Lounge with Hospitality background, Executive , Los Angeles, California