Senior Account Manager

Company: Nexxen
Location: Los Angeles
Posted on: October 29, 2024

Job Description:

Who is Nexxen?One platform. Endless opportunities. In an ecosystem where everyone's trying to get closer - buyers to sellers, platforms to clients, brands to consumers - Nexxen bridges new opportunities in ways that others cannot. Data, service, and planning capabilities are our superpowers, enabling our clients to better reach and understand audiences across screens. Nexxen brings new and distinct opportunities to our partners, giving our employees the chance to expand and grow their skills.
Why join the Nexxen team?With a global footprint, you can be part of a team that is transforming advertising through our creative, flexible and unified solutions. Employees hustle, commit and dedicate themselves to pillars that make up the Nexxen Way - the 3Cs - Customer Centric, Curious Mindset, Collaborative with No Ego.
What You'll Do:
We're looking for a Senior Account Manager to join our team in Los Angeles!
The Senior Account Manager owns the client-facing relationship, post-sale. The Senior Account Manager provides superior client service through premium campaign management, relationship development, account retention & upsell activities. In addition to regular and proactive client communication, Senior Account Managers interact across Nexxen's internal departments as well as the partner landscape on behalf of their clients. The Senior Account Manager maximizes client retention and generates upsell revenue by delivering best-in-class reporting, insights, and results.
Each day can be different here at Nexxen, but some of the things you can expect to be doing daily are:

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• Cultivating relationships with existing clients to maximize client satisfaction, retention, and growth
  
• Diagnosing client needs and then implementing strategies to help drive revenue for Nexxen
  
• Work as liaison between client and internal departments to coordinate campaign updates, upsell opportunities, and troubleshoot delivery and performance issues
  
• Manage the campaign launch process from start to finish, inclusive of client kick off call, strategy recommendation, asset collection, optimization and delivery of performance reporting
  
• Utilize Salesforce and update subsequent internal systems to ensure all campaign information is updated and accurate
  
• Deep understanding of Nexxen's entire product offering and best practices for campaign effectiveness and cross-selling
  
• Proactively using data, trends, market insights, and logic to develop tailored campaign recommendations and upsell opportunities for continued success
  
• Tasked with supporting regional growth goal QoQ and being primary point of contact for the customer on day-to-day account needs
  
• Performs work directly under the supervision of Account Management Director or Team Lead
  
• Work closely with the other Account Managers on your team to provide support and collaboration
  
• Become a Subject Matter Expert on specific aspects of the business and take ownership of knowledge sharing within the Account Management team
  
• Play an important role in building team culture and empowering team members to live up to company values
  
  What Will I Bring?
  
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  • 4+ years in digital media or account management
    
  • Previous Account Management or Client Success experience strongly preferred
    
  • Self-motivated to dig in to learn about products, technology, customers, and competitors
    
  • Process oriented with a strict attention to detail
    
  • Strong organizational, analytical, and project management skills
    
  • Outstanding computer skills including strong knowledge of brand verification partners, Salesforce, brand safety partners and ad servers
    
  • Understanding of programmatic, ad tech, self-serve DSP's, SSP's, market and auction dynamics a plus
    
  • PowerPoint and Excel skills, including pivot tables, chart marking, and manipulation of large data sets.
    
  • Able to contribute to a team while working with other departments and logically prioritizing various requests and responsibilities
    
  • Proven verbal and written communication skills in a consultative, client-facing environment
    
  • BA/BS, or graduate degree preferred with a strong academic record
    
    At Nexxen, we value our differences, varied experiences, and collective contribution. We know that not everyone takes the same career path, so if you don't match this job description perfectly, don't worry! We would rather see your application than risk missing out on your potential to make an impact.
    In support of pay transparency and equity, the minimum and maximum full-time annual base salary for this role in Los Angeles is $80,000 - $100,000 at the time of posting, with the potential of an incentive or bonus. While this is our reasonable expectation this is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location. We offer a variety of benefits including medical, dental, vision, disability insurance, 401(k), EAP, parental leave, discretionary time off, and company-paid holidays. The specific programs and options available will vary depending on the state, start date, and employment type. Our Talent Acquisition team will be happy to answer any questions you may have.
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Keywords: Nexxen, San Marcos , Senior Account Manager, Executive , Los Angeles, California